maran is an independent consultancy specialising in customer insight, customer loyalty and customer strategy.
We help companies to become customer-first organisations – by starting with the customer and aligning your business with their needs.
We help companies to understand their customers and take action.
We unlock the value of insight and loyalty for our clients and ensure that the customer’s voice is heard throughout the organisation.
Latest From Our Blog
M&S has launched what it believes is a ‘game changing’ loyalty scheme. Retail, customer insight and loyalty expert and Director at Maran Consulting, Marie Anderson, has unpicked the areas the retailer needs to... Read More
Customers feel worn out, overwhelmed, annoyed and suspicious of loyalty schemes. But the fundamental business benefits endure and industry is ripe for innovation of the ilk of John Lewis’ Kitchen Drawer, says Marie... Read More
Dave Lewis is taking Tesco back to its roots and green shoots are starting to appear despite today’s tumble in profits argues retail, customer insight and loyalty expert Marie Anderson, director at Maran... Read More
As John Lewis promotes Craig Inglis to a Customer Director role, here are our very own Marie Anderson from maran’s thoughts on the rise of the customer director in Marketing Magazine. Click here to read... Read More