Brands need to innovate like John Lewis to reap the benefits of loyalty rewards

Customers feel worn out, overwhelmed, annoyed and suspicious of loyalty schemes. But the fundamental business benefits endure and industry is ripe for innovation of the ilk of John Lewis’ Kitchen Drawer, says Marie Anderson, loyalty expert at Maran Consulting. Loyalty … Read More

Amazon Fresh will be an exciting, disruptive force – bring it on

Amazon Fresh: Exciting times in UK Grocery – unless you’re a supermarket… There aren’t many parts of retail where Amazon is late to the party, but fresh food has always been the big one. Until now. With rumours swirling that … Read More